Last updated: 08 Oct 2020
"How can users, stakeholders, owners and providers work together to improve the impact of co-creation in public services?" The Horizon 2020 project CoVAL has - among other topics - studied 10 cases in five European countries to gain insights into the conditions and potential for user-centered innovation in public services

Among the insights are challenges and constraints related to complexity, use of time and resources, ethical issues and others. EWRC hosted a participatory lab this morning where findings from this study were discussed and participants invited to participate in processes to improve the impact of co-creation methods in public services.

Co-VAL aims to explore the notion of value created in public administration via the participation of citizens & civil servants, along with the new ways of integrating respective practices towards transforming public administration services and processes. The project will mainly contribute to the analysis of innovative ways for designing (a) service models for public administration processes, mainly demand-driven (i.e. cases where service providers and the users of services, such as citizens and organizations, are the key actors), and (b) bottom-up supply chains (e.g. from civil servants, front-line workers, citizens/users of the services) that promote the voluntary and active participation of society in the transformative efforts of public administrations. Co-VAL has identified the following four specific objectives.

1. Provide a comprehensive and holistic theoretical framework

Co-VAL will examine three aspects of value co-creation in public services: i) its nature and characteristics; ii) its organizational and implementation modes, and iii) its impacts.

2.Measure and monitor transformative innovations in the public sector

Using both existing data and new metrics, specific KPIs will be used to analyse i) how co-creation activities occur; ii) the role of different partners in innovative projects; iii) the factors that explain failure or success, and iv) the social impact.

3. Focus on four areas of public service transformation

The project will investigate value co-creation on i) digital transformation; ii) service design and blue-printing in the participatory policy-making context; iii) innovation and living labs; iv) innovative structural relationships between public-private-third sector innovation networks and social innovation in public services.

4. Be practical

The project team will try to ensure that research results will generate sustainable impact in public administration policy and practice, apart from contributing to theoretical knowledge.



  • introduction
  • short presentation of findings in CoVAL - by representative from consortium
  • short presentation of findings from two cases - Bærum and Madrid - by local representatives
  • breakoutroom-discussion and deliberation 
  • lessons learned

  • Karen Bøhle Aarhus, Advisor, BÆRUM KOMMUNE, Norway.
  • Astrid Bjerke, Deputy Manager, Oslo Region European Office, Norway.
  • Andreas Løhren, EU Advisor, Oslo Region European Office, Norway.
  • Øyvind Wee, Public services developer, Municipality of Baerum, Norway.
  • Ellen Wefald, Public services developer, Municipality of Baerum, Norway.

  • Hege Fossum, Public services developer, Municipality of Baerum, Norway.
  • Maria del Carmen Hervas Cortes, Deputy general of Libraries, City of Madrid, Spain.
  • Alberto Nanclares, Visual artist, Basurama, Spain.
  • Maria Røhnebaek, Postdoctoral fellow, Inland Norway University of Applied Sciences, Norway.