There is delegation and then there is abdication. Some organisation refer all complaints made to the Chief Executive (CE) back down the line to the responsible manager. So the complainant can find that their complaint is being dealt with by the person they are complaining about. In one resent example when the manager was informed of the intension to make a formal complaint they responded...
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Your blogs - Blair McPherson
Blair
McPherson
Entries with tag complaints .
wrote a new blog post
20 Mar 2024 - 17:38
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wrote a new blog post
05 Sep 2023 - 15:06
The chef stood at the customers table looking very uncomfortable. By his side was the interpreter The manager was busy hiding. The interpreter spoke to the surprised diners. Surprised because they had made their complaints directly to the manager whose response was an indifferent what do expect me to do about it shrug of the shoulders. The interpreter said .It is important for the chef to...
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wrote a new blog post
28 Mar 2022 - 10:33
A complaint is only a complaint if it is a formal complaint and is
only a formal complaint if the word, “ formal” is used other wise it
is not recorded as a complaint because it has been dealt with
informally. Managers are expected to try and deal with complaints
informally as such they are enquires, issues raised or concerns not
complaints. We haven’t had any complaints.How do you...
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wrote a new blog post
15 Feb 2022 - 13:30
The sense of injustice was strong. It was unfair. Every body said
so. Every one except the manager I complained to and the chief
executive who didn’t bother to answer my email. The Sunday Paper did
acknowledge my complaint but said they receive a lot of requests for
intervention and unfortunately this was not one they could usefully
engage with. My MP was sympathetic but very busy...
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wrote a new blog post
12 Jan 2020 - 12:56
null Gavin and Stacy
Taking words out of context and simply banning them as offensive does
not take forward the battle for greater awareness and sensitivity in
the cause of equality and diversity. If you were in any doubt then
just look at the complaints the BBC have revived over the Christmas
special of Gavin and Stacy. These complaints are about a lyric in a
song two of the characters sing at a Karaoke...
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wrote a new blog post
12 Feb 2016 - 16:14
null Bad Customers
I can see it now one of those videos on the Internet by some American business guru entitled , " How to get rid of your bad customers". Serious articles in the Harvert Business review about how studies of top US companies have revealed that they are good at "disensentivising" bad customers.
Now if by bad customers we mean those who are persistently or deliberately...
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